FAQ's and Disclaimers

Here is where you will find our most commonly asked questions about Sugar Locks.com.
 
MY CURRENT PRODUCTION TIME 
10-14 BUSINESS DAYS
 
Shipping takes 2-3 days with priority mail. Business days are considered Monday through Friday. If you need an order by a certain date, please calculate the estimated arrival time before ordering. I do not want any unhappy customers that expect their order sooner than it can be delivered. I do try to accomodate rush orders for a fee. The fee is for rush shipping is $25.00.  Rush fee is to put your order ahead of all other orders overnight shipping will be added on top of the rush fee.  Please do not place an order and leave a note for me to have it arrive before my estimated production time. I won't be able to accomodate that without discussing it first. Thank you for understanding!!!
 
2. I am buying one of your products as a baby or birthday gift, can you ship it to a different address?
Yes!  No problem!  When ordering please make sure to enter the shipping address where you want the item to be shipped too.  We also offer FREE personalized birthday and baby cards that we will put in your order.  We do not put an invoice in gift orders just a gift receipt.  You can also request to have a picture sent to you to view what your gift looks like.
 
3.  How do you ship your items?
All items are put in clear plastic bags with a Sugar Locks sticker on the back or tied in tulle depending on the item.  The order is wrapped in tissue paper and boxed in a white box.  Great for giving as gifts!  The only exception is if you order backpacks 2 backpacks are put in clear plastic bags, wrapped in tissue and shipped in a white tyvek mailing bag due to their size.  The birthday hats are shipped in a large kraft color box surrounded by tissue paper. 
 
4.  What shipping method do you use?
All items are shiped via USPS priority mail or on some occassions FedEx.  Priority mail generally takes 2-3 business days but is not guaranteed.   FedEx is used when the order weighs more than 4lbs or when we feel it is warranted.  All of the items are sent with delivery confirmation.  Sugar Locks is not responsible if packages take longer or are lost or damaged in the mail.  

5.  Return policy--Due to the nature of an item being completely personalized I do not accept returns unless the item was defective or there was a misspelling was done on my part.  You are responsible for choosing the correct sizes, age and personalization.  If an item is deemed defective a replacement will be sent or store credit will be issued.  All custom orders which are items that you chose different colors, designs, fonts etc in the special instruction box will be done to your specifications or my discretions these items unless misspelled on my part or defective from the manufacturer can not be returned or refunded.  There are no cash refunds.  Once an order is placed it can not be cancelled.  If you need to cancel your item once your order has been placed store credit will be issued.
 
6.  Safety--We of course consider safety extremely high!  All of our products that have embellishments on the shirts or other products are sewn on by machine.  Jewelry, embellishment items or clothing items should never be on a infant/toddler/child while sleeping or left unattended.  Sugar Locks will not be held responisble for any injury your child may occur when wearing one of our items. 

7. Fonts if we deemed the font that are chosen is not going to be readable with the personalization we will change it to make sure your personalization is the best!
 
Disclaimers

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sugar Locks's relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Sugar Locks's prior written consent.

Do you offer Wholesale Pricing? TOP
Yes!  We have decided after an overwhelming inquiries to offer wholesale pricing on select products.  If you are interested in our wholesale opportunities please contact us with your Store Name, Tax ID number and products you are interested in carrying.  We will not sell wholesale to interent sites only.  You must be an actual store.  If you do home parties please provide us with the necessary documents showing your home party products and we will consider this as well.

Can I save on shipping and pick up my order? TOP
Yes you can pick up your order from two different locations.  Pick up is available at my house or at our salon Hair Comes the Sun both locations are in Plainfield.

I love custom made hairbows and would love to match an outfit-- TOP
There are two choices for custom hairbows to match outfits.  First if you live in the area you can get directions to my home and I can color match the outfits you have with color cards.  If you do not live in the area you can send me a photo through email and we will match it as best as we can.  Please remember each computer screen is different we will match as close as possible to the picture provided.  You can also request samples of ribbon colors to match the colors yourself.  Pick up to 10 colors for $1.00 plus 50 cents for shipping. 

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